Understanding SIM charges

Eseye may apply a charge when a SIM is first activated.

This charge may cover the cost of the SIM, or provide an initial testing period. Speak to your Account Manager for more information.

While you are billed monthly to cover your SIM usage, the service charge per SIM can either be paid incrementally as a monthly charge, or in a lump sum annually.

Service charges cover the following:

  • Active subscription on the mobile network

    Suspended SIMs are active SIMs.

  • Any bundled usage

Monthly billing service charges

Each SIM with an active status on your account is billed a service charge a month in advance. A newly activated SIM incurs a partial service charge from the day the SIM is activated for the number of days the SIM is active. This is billed in arrears on the next invoice, in addition to the monthly service charge.

Annual billing service charges

You pay service charges as a lump sum annually when you activate a SIM on an annual Service Contract. Service renewal then occurs on the anniversary of activation for each SIM.

Customers who pay annual service charges for their SIMs will receive monthly bills, which include:

  • The amount of out-of-bundle services used in the last month
  • The annual service charge for each SIM that was activated during the past month
  • Advance service charge renewal for each SIM approaching its activation anniversary within the next month

For example:

A SIM activated on 10/03/2021 is billed for service charges from the 10/03/2021 through to the 09/03/2022 on the 01/04/2021 invoice. The 01/05/2021 invoice includes the SIM's usage for the month of April, but no service charges as these are already billed. The following year, the annual service charge renewal for that SIM will appear on the 01/03/2022 bill, and the renewed service will start on the 10/03/2022.