Making a payment

Only for UK customers with bills under £2000. Notice is given ten days in advance. Payment is usually collected a month in arrears.

To set up a direct debit:

1. Log in to Infinity Classic: https://siam3.eseye.com/user/login
2. Select Finance > Overview to view the Finance overview page.

3. Under Finance settings, alongside Payment method, select .

   The Payment Settings Change Request dialog box appears.

4. Select the Direct Debit(Monthly) option.

5. Select Request change.

   The Direct Debit Setup Request form appears.

6. Select to download the DDI MANDATE NEW.doc form.
7. Complete the form details, then save the form.
8. Select Choose file to browse and select the saved form.
9. Select Open to attach the form to the Direct Debit Setup Request.

10. Select Upload Form to send the form to Eseye.

    If the upload is successful, a Direct Debit Request Sent Successfully message appears in the Payment Settings Change Request window.

    If the upload is not successful, contact Support: support@eseye.com.

11. Eseye will send you an email confirming that the direct debit is set up.

1. Log in to Infinity Classic: https://siam3.eseye.com/user/login

2. View a PDF invoice to find the Eseye BACS Payment Details.

   For more information, seeViewing an invoice.

3. Set up the payment using your bank account.

4. Notify Eseye that you have paid the bill using a BACS payment: accounts@eseye.com.

   Include the following information in your email: invoice number as a payment reference, as well as the amount paid.

Eseye accepts payments from:

• VISA Credit, VISA Debit, VISA Electron
• Debit Mastercard, Mastercard
• Paypal

After you complete an initial credit or debit card payment, Eseye offers a recurring payment service.

To pay the outstanding bill:

1. Log in to Infinity Classic: https://siam3.eseye.com/user/login

2. Select Finance > Overview to view the Finance overview page.

3. If you want to pay an amount, then select Make payment by Credit Card alongside either of the following amounts:

   Amount due – overdue amount. You owe this immediately.

   Account balance – total amount owed, including the overdue amount.

   

   The shopping cart appears, with the amount listed.

4. Alternatively, if you want to pay a specific amount, enter the required amount in the Amount field, then select Make Ad-hoc Payment By Credit Card.

   

   The shopping cart appears, with the specified amount listed.

5. Select Checkout.
6. On the Billing Address tab, ensure the Billing Address is correct.
7. If you need to change the billing address details, select Edit this address.
8. Select Next Step to view the Options tab.
9. Type a mandatory Order Summary to help you identify this order.
10. Type a mandatory PO Number to reference your Purchase Order.
11. Type Additional Notes.
12. Select Next Step to view the Review Cart tab.

13. Review the payment, then select Make Payment.

    The Sage Pay - Payment Selection window appears.

14. Select Paypal or your payment card provider.

15. If required, enter your debit or credit card details.

    You may be required to authenticate your card.

16. Complete the payment.

17. If the payment fails, check that your Infinity Classic contact details are correct.

    For more information, see Editing your Infinity Classic contact details.