Understanding the SIM lifecycle

Eseye have replaced the Terminated, pendingTermination and pendingProvision SIM statuses with the Available SIM status. For more information, contact your Account Manager or customer support: support@eseye.com.

SIMs in normal operation go through a lifecycle. As they transition between states, the charges can vary.

Factory: The SIM is manufactured and sent to Eseye. At this point, the SIM belongs to Eseye.

Pre-provisioned: Before a customer can activate one or more SIMs, they must sign a service contract, agreeing to the associated costs. To ensure activation can take place successfully, all Eseye SIMs are pre-provisioned for shipping and linked to an account. Some SIMs may have a package or SIM contract assigned. At this point, the SIM belongs to the customer. Any associated charges will start when the SIM is activated.

Pending payment: Depending on the service contract, a customer must purchase the SIM hardware before they can activate the SIM. When payment is acknowledged, the customer can activate the SIM.

Activating: Activation is a process that may take a while to complete while the SIM is provisioned. During this process, the security and identity information is downloaded and programmed into the SIM.

Testing: Depending on the service contract, customers may have a test phase for their SIMs. Speak to your Account Manager for more information.

Active: The SIM is fully provisioned on the network and ready for use. The SIM is charged at standard service charge rates.

Suspended (Eseye): Eseye has temporarily suspended the SIM functionality using an Eseye-configured rule. Eseye suspends SIMs for non-payment, or if the SIM is not used for a period of time. At this point, the SIM is able to connect to a network, although nobody can use it. Standard rate service charges continue.

Disabled (Customer): The customer has temporarily suspended the SIM functionality using a customer-configured rule. Customers may choose to suspend their SIM for the following reasons:

  • To prevent unauthorised usage if the device is lost or stolen
  • They want to move the SIM to a different device, but not immediately
  • They are not using the device for a significant period of time, but want to maintain the same SIM number for that device

At this point, the SIM is able to connect to a network, although nobody can use it. Standard rate service charges continue.

Terminating: Eseye or the customer have requested termination.

Eseye may terminate a SIM for the following reasons:

  • If the SIM is unused for a long period of time
  • If the SIM is used outside of the terms of the service contract
  • The SIM is broken
  • If the customer account is in arrears

Customers may terminate their SIM for the following reasons:

  • They are leaving Eseye
  • The SIM or device is written off as lost or stolen
  • The device is obsolete or destroyed
  • Their customer no longer wants service
  • Their customer stopped paying the bill

For more information, see Eseye standard terms and conditions.

Termination is not instant – Eseye must verify the termination to ensure no charges are owed on the SIM. If the SIM is in contract, the customer is liable for the rest of the service charges up until the end date of the contract. If charges are owed, the customer is sent a separate termination invoice. If all outstanding charges are paid, the SIM progresses to Terminated.

Terminated: If terminated, the SIM stops connecting to the network and nobody can use the SIM. Service charges stop. The physical SIM and its associated numbers remain the property of the customer for an extended period. After this, the number will revert to the pool of numbers that belongs to Eseye and the physical SIM will need replacing if the customer wants to reuse the device.

For information about billing, see 8286 Billing User Guide (PDF).