What's new in the online help
This section includes the latest changes to the online help and Resources files. Details include newly added content and technical changes, but do not include minor changes, such as spelling corrections or style changes.

Online help topics
Added/changed | Description of change |
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Understanding invoice charges | Updated topic |
Billing overview | General improvements made to the Billing structure. |
Resources
Added/changed | Description of change |
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8286 Billing User Guide (PDF) | Updated the Understanding invoice charges section and improved the structure. |

Online help topics
Added/changed | Description of change |
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ETMLW – handles the LwM2M protocol | New topic. |
Connecting to the LwM2M server | New topic. |
Using AnyNet SMARTconnect™ configuration file | New section: [lwm2m]. Updated other sections to include LwM2M details. |
SIM operations | Updated to authorize API usage via Client ID and Client Secret, or an access (bearer) token. |
Troubleshooting errors: Location API | Error 606 added. |

Online help topics
Added/changed | Description of change |
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New topic. | |
SIM operations | Minor changes to customerSuspend. |
Resources
Added/changed | Description of change |
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Introducing the Hera 200 series router. |
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Online help topics
Added/changed | Description of change |
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About the maximum transmission unit (MTU) | New topic. |
Configuring devices to account for the maximum transmission unit (MTU) | New best practices section. |
About network traffic analysis using PCAP Explorer | Updated with a diagram and more information. |
Mobile Network Operators by PoP | Updated AT&T and TelusDirect details, added MTNGlobal. |
Understanding how interconnects ingress Eseye's network | Updated diagram – London now includes MTN (for MTNGlobal). |
Glossary. | New terms added: Encapsulation, Latency, MTU, RAT |

Online help topics
Added/changed | Description of change |
---|---|
Configuring devices to accept SIM management | Best practices new section. |
Avoiding TCP in NB-IoT radio environments | Best practices new section. |
Troubleshooting errors: Tigrillo API | Updated troubleshooting for the Tigrillo API. |

Online help topics
Added/changed | Description of change |
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Egress IP addresses | IP addresses and ranges updated. New PoPs added. |
Current AnyNet APN list | Additional APN details added. |
Understanding cellular networks | New Getting Started topic. |
About the Home Location Register (HLR) | New Getting Started topic. |
About the Visitor Location Register (VLR) | New Getting Started topic. |

Online help topics
Added/changed | Description of change |
---|---|
Understanding charges for inefficient network connection | New topic. |
About network traffic analysis using PCAP Explorer | New topic. |
Ordering network analysis (PCAP Explorer) | New topic. |

Online help topics
Added/changed | Description of change |
---|---|
Managing notifications | New topic. |
About alerts | New topic. |
Location API introduction | Updated how to request the API. |
Margay API introduction | Updated how to request the API. |
Push API introduction | Updated how to request the API. |
SMS API introduction | Updated how to request the API. |
Tigrillo API introduction | Updated how to request the API. |
Tigrina API Introduction | Updated how to request the API. |
Extended connection time API introduction | Updated how to request the API. |
Configuring Nutaq PicoLTE for GSM power saving mode | Updated. |
Infinity web interface | Login URL updated. |

Online help topics
Added/changed | Description of change |
---|---|
IoT Software | Top level menu now includes a new section. |
Upgrading the Quectel module firmware | Updated for use across Quectel modules. |
Installing AnyNet SMARTconnect™ on the Quectel module | New topic. |
Device software lifecycle management | New topic. |
Archive. | New section. Cinterion® PLS62‑W Wireless Module, Cinterion® ELS61 Wireless Module and AnyNet IRIS sections archived. We continue to support these products for existing customers only. |

Online help topics
Added/changed | Description of change |
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Tigrillo API introduction | Added information about requesting Tigrillo API. |
Timers | Timers section added to AnyNet SIM specifications table. |
Reducing network selection time on Quectel BG95 and BG96 modules | Information included to disable NB-IoT if you're not using the technology, and iotopmode example instruction. |
To identify the EID from the SIMs using AT commands | Procedure updated to include open and close channels. |
Tigrillo API introduction | Added Request Tigrillo API automatically generated email and information. |

Online help topics
Added/changed | Description of change |
---|---|
Push API introduction |
Updated email details. |

Online help topics
Added/changed | Description of change |
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Understanding the SIM lifecycle |
Updated to include comparison between Infinity and API states. |
Resources
Added/changed | Description of change |
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8827 AnyNet SMARTconnect™ datasheet (PDF) | New datasheet. |
8823 Hera 600v5 Series Router Datasheet | Updated for Hera 600v5 Series router. |
2022

Resources
Added/changed | Description of change |
---|---|
8663 AnyNet Security Options Order Form (XLS) | New tab added - Post Deploy Checklist. Customer Information tab updated with new flow. |

Online help topics
Added/changed | Description of change |
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Understanding network selection | New topic |
Section A – Connecting over the mobile network | Updated country list |
Receiving Radius Accounting push messages | Corrections to acctType |
8825 Osmocom SIMtrace Instructions (PDF) | New user guide |

Online help topics
Added/changed | Description of change |
---|---|
Understanding the SIM lifecycle | SIM statuses updated. |
Resources
Added/changed | Description of change |
---|---|
8823 Hera 600 Series Router Datasheet |
New datasheet, covering both Asia and the rest of the world (RoW). |

Online help topics
Added/changed | Description of change |
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Understanding the SIM lifecycle | Included detail about terminating SIMs. |
Glossary. | New additions to the glossary - EID and RSSI |

Online help topics
Added/changed | Description of change |
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Infinity web interface | New section. |
Understanding the SIM lifecycle | Updated Infinity Classic SIM lifecycle to reflect new changes. |

Online help topics
Added/changed | Description of change |
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About IP addresses | Updated with clarifying diagram and reasons against using static public IP addresses in IoT devices. |

Online help topics
Added/changed | Description of change |
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Understanding multi-IMSI functionality | New topic. |
Understanding IMSI rotation vs IMSI switching | New topic. |
Understanding the IMSI rotation and switching process | New topic. |
About eUICC SIM profiles | Updated. |
eUICC overview | Updated. |
About antennas | New topic. |
Managing Alerts | Updated. |
Suspending SIMs | Updated. |
Push API introduction | Added request button. |
SMS API introduction | Added request button. |
Resources. | Updated. |
Troubleshooting. | Updated. |
Glossary. | Updated. |

Online help topics
Added/changed | Description of change |
---|---|
Infinity Classic web interface | Renamed SIAM to Infinity Classic. |
Resources
Added/changed | Description of change |
---|---|
Infinity Classic User Guide | Renamed SIAM user guide. |

Online help topics
Added/changed | Description of change |
---|---|
Understanding multi-IMSI functionality | Updated. |
About eUICC SIM profiles | Updated. |
Push API introduction | Updated how to subscribe to Push API services. |
SMS API introduction | Updated. |
Receiving mobile originated SMS messages | Updated. |
About the Eseye Network Tester | New topic. |
Resources
Added/changed | Description of change |
---|---|
SMS API Developer Guide | Updated. |

Online help topics
Added/changed | Description of change |
---|---|
Current AnyNet APN list | Updated. |
Understanding the AnyNet Domain Name Service (DNS) | Updated. |
About custom DNS entries | Updated. |
About restricted DNS entries | New topic. |
Push API introduction | Updated. |
Frequency bands | New topic. |
Glossary. | Added EIR, MSC, SMSC and VLR. |
Resources
Added/changed | Description of change |
---|---|
AnyNet Subnet and Security Options Order Form template (XLS, download) | Updated to contain new DNS configuration tab. |

Online help topics

Online help topics
Added/changed | Description of change |
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Updating Quectel BG95 module software and firmware | New topic. |
POST /Japi/Tigrillo/suspendSIMs | Updated topic to include Billing references. |
Messaging API Activity page | New section. |
Resources
Added/changed | Description of change |
---|---|
Updated PDF. |

Online help topics
Added/changed | Description of change |
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Understanding roaming | Updated. |
Understanding localisation | Updated. |
Configuring the Hera series router | New topic. |
Configuring Hera connections | New topic. |
Hera network connection scenarios | New topic. |
Hera front panel indicators | New topic. |
Using the Hera series router web interface | New topic. |
Viewing the System Status | New topic. |

Online help topics
Added/changed | Description of change |
---|---|
GSMA Generic eUICC Test Profile | Added note. |
Receiving mobile originated SMS messages | Added note. |
MQTT Rx Queue | Updated status flags. |
ETMINFO – displays AnyNet SMARTconnect™ and device information | Updated status flags. |
Resources
Added/changed | Description of change |
---|---|
8618 Eseye-enabled Quectel BG96 module Developer Guide (PDF) |
Updated status flags. |

Online help topics
Added/changed | Description of change |
---|---|
How to connect a Nordic nRF9160 modem to a cellular network using an Eseye SIM | Updated topic. |
About post pay monthly billing charges | New topic. |
AnyNet+ SIM card sizes (form factors) | Updated section. |
Comparing AnyNet SIM specifications | Updated section. |

Online help topics
Added/changed | Description of change |
---|---|
Configuring an AnyNet APN on an Android device | Updated to make the APN name generic. |
Getting Started | Updated topic. |
IoT Wireless Technologies | New topic. |
About the AnyNet Federation | New topic. |

Online help topics
Added/changed | Description of change |
---|---|
Managing Reports | Updated topic. |
Finance Reports | New topic. |
Audit Reports | New topic. |
Estate Reports | New topic. |
Status and Connectivity Reports | New topic. |
Diagnostic Reports | New topic. |
Resources
Added/changed | Description of change |
---|---|
Updated user guide. |

Online help topics
Added/changed | Description of change |
---|---|
How to connect a Quectel BG95 module to a cellular network using an Eseye SIM | New topic. |
Eseye connectivity overview | Added link to egress IP addresses. |
Resources
Added/changed | Description of change |
---|---|
8809 Hera Modbus to MQTT application (PDF) | New user guide. |

Online help topics
Added/changed | Description of change |
---|---|
EMQREAD – read message from MQTT RX queue | Quectel module – new topic |
MQTT Rx Queue | New topic about enabling the MQTT Rx Queue and understanding the associated status flags. |
General AT Commands | Multiple updates to AnyNet SMARTconnect™ within the AT command section |
Using AnyNet SMARTconnect™ configuration file |
Updates to the BG96 configuration file, including the following additions:
|
ETMCFG – read and write configuration file values | Cinterion® PLS62‑W Wireless Module – new topic |
ETMCFG – read and write configuration file values | Cinterion® ELS61 Wireless Module – new topic |
How to connect a Quectel module to a cellular network using an Eseye SIM | Topic updated with new commands |
Resources
Added/changed | Description of change |
---|---|
8618 Eseye-enabled Quectel BG96 module Developer Guide (PDF) | Multiple AnyNet SMARTconnect™ updates and changes to the Configuration File. |
8589 Eseye-enabled Cinterion® PLS62‑W Wireless Module Developer Guide (PDF) | ETMCFG included |
8613 Eseye-enabled Cinterion® ELS61 Wireless Module Developer Guide (PDF) | ETMCFG included |

Online help topics
Added/changed | Description of change |
---|---|
Displaying SIM timelines | New topic. |
SIM Actions > Control Panel | Added SIM Timeline button. |
POST mtsmsapi (MT SMS) | Updated to include 16-bit Unicode messages. |
POST mtsmsapi (MO SMS) | Updated to include 16-bit Unicode messages. |
Glossary | Added MAP, MCC and MNC. |
Resources
Added/changed | Description of change |
---|---|
8297 SMS API Developer Guide (PDF) | Updated POST mtsmsapi (MT SMS) and POST mtsmsapi (MO SMS) to include 16-bit Unicode messages. |

Added/changed | Description of change |
---|---|
Understanding multi-IMSI functionality | New topic. |
Understanding roaming | New topic. |
Understanding localisation | New topic. |
Updated description for the Cancel Location button in Infinity Classic. | |
Glossary | Added Backhaul, PLMN and RADIUS. |

Resources
Added/changed | Description of change |
---|---|
Updated to include the ES6x5x. Includes a title change from ES66xx to ES6xxx, so note the URL is different. |

Online help topics
Added/changed | Description of change |
---|---|
SIM Actions | Updated MSISDN and IP Address fields. |
Account Reports page | Added list of Reports. |
Time synchronisation services – NTP vs NITZ | New topic. |
How to connect a Nordic nRF9160 modem to a cellular network using an Eseye SIM | New topic. |
eUICC overview | Minor changes. |