What's new in the online help

This section includes the latest changes to the online help and Resources files. Details include newly added content and technical changes, but do not include minor changes, such as spelling corrections or style changes.

Online help topics

Added/changed Description of change
Understanding invoice charges Updated topic
Billing overview General improvements made to the Billing structure.

Resources

  
Added/changed Description of change
8286 Billing User Guide (PDF) Updated the Understanding invoice charges section and improved the structure.

Online help topics

Added/changed Description of change
ETMLW – handles the LwM2M protocol New topic.
Connecting to the LwM2M server New topic.
Using AnyNet SMARTconnect™ configuration file New section: [lwm2m]. Updated other sections to include LwM2M details.
SIM operations Updated to authorize API usage via Client ID and Client Secret, or an access (bearer) token.
Troubleshooting errors: Location API Error 606 added.

Online help topics

Added/changed Description of change

Using virtual SIMs to test APIs

New topic.
SIM operations Minor changes to customerSuspend.

Resources

  
Added/changed Description of change

8830 Hera 200 series router datasheet (PDF)

Introducing the Hera 200 series router.

Online help topics

Added/changed Description of change
About the maximum transmission unit (MTU) New topic.
Configuring devices to account for the maximum transmission unit (MTU) New best practices section.
About network traffic analysis using PCAP Explorer Updated with a diagram and more information.
Mobile Network Operators by PoP Updated AT&T and TelusDirect details, added MTNGlobal.
Understanding how interconnects ingress Eseye's network Updated diagram – London now includes MTN (for MTNGlobal).
Glossary. New terms added: Encapsulation, Latency, MTU, RAT

Online help topics

Added/changed Description of change
Configuring devices to accept SIM management Best practices new section.
Avoiding TCP in NB-IoT radio environments Best practices new section.
Troubleshooting errors: Tigrillo API Updated troubleshooting for the Tigrillo API.

Online help topics

Added/changed Description of change
Egress IP addresses IP addresses and ranges updated. New PoPs added.
Current AnyNet APN list Additional APN details added.
Understanding cellular networks New Getting Started topic.
About the Home Location Register (HLR) New Getting Started topic.
About the Visitor Location Register (VLR) New Getting Started topic.

Online help topics

Added/changed Description of change
Understanding charges for inefficient network connection New topic.
About network traffic analysis using PCAP Explorer New topic.
Ordering network analysis (PCAP Explorer) New topic.

Online help topics

Added/changed Description of change
Managing notifications New topic.
About alerts New topic.
Location API introduction Updated how to request the API.
Margay API introduction Updated how to request the API.
Push API introduction Updated how to request the API.
SMS API introduction Updated how to request the API.
Tigrillo API introduction Updated how to request the API.
Tigrina API Introduction Updated how to request the API.
Extended connection time API introduction Updated how to request the API.
Configuring Nutaq PicoLTE for GSM power saving mode Updated.
Infinity web interface Login URL updated.

Online help topics

Added/changed Description of change
IoT Software Top level menu now includes a new section.
Upgrading the Quectel module firmware Updated for use across Quectel modules.
Installing AnyNet SMARTconnect™ on the Quectel module New topic.
Device software lifecycle management New topic.
Archive. New section. Cinterion® PLS62‑W Wireless Module, Cinterion® ELS61 Wireless Module and AnyNet IRIS sections archived. We continue to support these products for existing customers only.

Online help topics

Added/changed Description of change
Tigrillo API introduction Added information about requesting Tigrillo API.
Timers Timers section added to AnyNet SIM specifications table.
Reducing network selection time on Quectel BG95 and BG96 modules Information included to disable NB-IoT if you're not using the technology, and iotopmode example instruction.
To identify the EID from the SIMs using AT commands Procedure updated to include open and close channels.
Tigrillo API introduction Added Request Tigrillo API automatically generated email and information.

Online help topics

Added/changed Description of change
Push API introduction

Updated email details.

Online help topics

Added/changed Description of change
Understanding the SIM lifecycle

Updated to include comparison between Infinity and API states.

Resources

 
Added/changed Description of change
8827 AnyNet SMARTconnect™ datasheet (PDF) New datasheet.
8823 Hera 600v5 Series Router Datasheet Updated for Hera 600v5 Series router.

2022

Resources

 
Added/changed Description of change
8663 AnyNet Security Options Order Form (XLS) New tab added - Post Deploy Checklist. Customer Information tab updated with new flow.

Online help topics

Added/changed Description of change
Understanding network selection New topic
Section A – Connecting over the mobile network Updated country list
Receiving Radius Accounting push messages Corrections to acctType
8825 Osmocom SIMtrace Instructions (PDF) New user guide

Online help topics

Added/changed Description of change
Understanding the SIM lifecycle SIM statuses updated.

Resources

 
Added/changed Description of change
8823 Hera 600 Series Router Datasheet

New datasheet, covering both Asia and the rest of the world (RoW).

Online help topics

Added/changed Description of change
Understanding the SIM lifecycle Included detail about terminating SIMs.
Glossary. New additions to the glossary - EID and RSSI

Online help topics

Added/changed Description of change
Infinity web interface New section.
Understanding the SIM lifecycle Updated Infinity Classic SIM lifecycle to reflect new changes.

Online help topics

Added/changed Description of change
About IP addresses Updated with clarifying diagram and reasons against using static public IP addresses in IoT devices.

Online help topics

Added/changed Description of change
Understanding multi-IMSI functionality New topic.
Understanding IMSI rotation vs IMSI switching New topic.
Understanding the IMSI rotation and switching process New topic.
About eUICC SIM profiles Updated.
eUICC overview Updated.
About antennas New topic.
Managing Alerts Updated.
Suspending SIMs Updated.
Push API introduction Added request button.
SMS API introduction Added request button.
Resources. Updated.
Troubleshooting. Updated.
Glossary. Updated.

Online help topics

Added/changed Description of change
Infinity Classic web interface Renamed SIAM to Infinity Classic.

Resources

 
Added/changed Description of change
Infinity Classic User Guide Renamed SIAM user guide.

Online help topics

Added/changed Description of change
Understanding multi-IMSI functionality Updated.
About eUICC SIM profiles Updated.
Push API introduction Updated how to subscribe to Push API services.
SMS API introduction Updated.
Receiving mobile originated SMS messages Updated.
About the Eseye Network Tester New topic.

Resources

 
Added/changed Description of change
SMS API Developer Guide Updated.

Online help topics

Added/changed Description of change
Current AnyNet APN list Updated.
Understanding the AnyNet Domain Name Service (DNS) Updated.
About custom DNS entries Updated.
About restricted DNS entries New topic.
Push API introduction Updated.
Frequency bands New topic.
Glossary. Added EIR, MSC, SMSC and VLR.

Resources

 
Added/changed Description of change
AnyNet Subnet and Security Options Order Form template (XLS, download) Updated to contain new DNS configuration tab.

Online help topics

Added/changed Description of change
Connectivity  
Eseye connectivity overview Section restructure, lots of new material.
Device configuration best practices New topic.
About Eseye PoPs New topic.
Mobile Network Operators by PoP New topic.
Section A – Connecting over the mobile network New topic.
About Access Point Names (APNs) Restructured and updated.
Current AnyNet APN list Updated.
Understanding LTE default APNs Restructured.
How Eseye authorises the device to use the IP network New topic.
Understanding the AnyNet Domain Name Service (DNS) Updated.
About IP addresses New topic.
About secure subnets New topic.
Section B – Connecting over Eseye's MPLS network New topic.
Section C – Connecting over the internet New topic.
About Network Address Translation (NAT) New topic.
Understanding VPNs Restructured and updated.
Routing non-VPN network traffic New topic.
SMS  

Understanding SMS

New topic.
Troubleshooting SMS New topic.
Understanding SMS charges on the CSV invoice Updated to include additional billable routes for SMS messages.
Other  
Messaging API page Added note to indicate support for two API MSISDNs for a single Infinity Classic account.
GSMA Generic eUICC test profile Added warning indicating that the GSMA test profile only applies to v7 AnyNet SIMs.
How to connect a Fibocom GS510-Q50 module to a cellular network using an Eseye SIM New topic.
Understanding the SIM lifecycle

Added warning for planned changes to the Terminated, pendingTermination and pendingProvision SIM statuses.

Online help topics

Added/changed Description of change
Updating Quectel BG95 module software and firmware New topic.
POST /Japi/Tigrillo/suspendSIMs Updated topic to include Billing references.
Messaging API Activity page New section.

Resources

Added/changed Description of change

8281-Tigrillo-API-Developer-Guide.pdf

Updated PDF.

Online help topics

Added/changed Description of change
Understanding roaming Updated.
Understanding localisation Updated.
Configuring the Hera series router New topic.
Configuring Hera connections New topic.
Hera network connection scenarios New topic.
Hera front panel indicators New topic.
Using the Hera series router web interface New topic.
Viewing the System Status New topic.

Online help topics

Added/changed Description of change
GSMA Generic eUICC Test Profile Added note.
Receiving mobile originated SMS messages Added note.
MQTT Rx Queue Updated status flags.
ETMINFO – displays AnyNet SMARTconnect™ and device information Updated status flags.

Resources

Added/changed Description of change

8618 Eseye-enabled Quectel BG96 module Developer Guide (PDF)

Updated status flags.

Online help topics

Added/changed Description of change
How to connect a Nordic nRF9160 modem to a cellular network using an Eseye SIM Updated topic.
About post pay monthly billing charges New topic.
AnyNet+ SIM card sizes (form factors) Updated section.
Comparing AnyNet SIM specifications Updated section.

Online help topics

Added/changed Description of change
Configuring an AnyNet APN on an Android device Updated to make the APN name generic.
Getting Started Updated topic.
IoT Wireless Technologies New topic.
About the AnyNet Federation New topic.

Online help topics

Added/changed Description of change
Managing Reports Updated topic.
Finance Reports New topic.
Audit Reports New topic.
Estate Reports New topic.
Status and Connectivity Reports New topic.
Diagnostic Reports New topic.

Resources

Added/changed Description of change

8295 Infinity Classic user guide (PDF)

Updated user guide.

Online help topics

Added/changed Description of change
How to connect a Quectel BG95 module to a cellular network using an Eseye SIM New topic.
Eseye connectivity overview Added link to egress IP addresses.

Resources

Added/changed Description of change
8809 Hera Modbus to MQTT application (PDF) New user guide.

Online help topics

Added/changed Description of change
EMQREAD – read message from MQTT RX queue Quectel module – new topic
MQTT Rx Queue New topic about enabling the MQTT Rx Queue and understanding the associated status flags.
General AT Commands Multiple updates to AnyNet SMARTconnect™ within the AT command section
Using AnyNet SMARTconnect™ configuration file

Updates to the BG96 configuration file, including the following additions:

  • [operation] irqmode
  • [operation] irqpin
  • [mqtt] mqttenablerxqueue
  • [mqtt] mqttrxqueuesize
ETMCFG – read and write configuration file values Cinterion® PLS62‑W Wireless Module – new topic
ETMCFG – read and write configuration file values Cinterion® ELS61 Wireless Module – new topic
How to connect a Quectel module to a cellular network using an Eseye SIM Topic updated with new commands

Resources

Added/changed Description of change
8618 Eseye-enabled Quectel BG96 module Developer Guide (PDF) Multiple AnyNet SMARTconnect™ updates and changes to the Configuration File.
8589 Eseye-enabled Cinterion® PLS62‑W Wireless Module Developer Guide (PDF) ETMCFG included
8613 Eseye-enabled Cinterion® ELS61 Wireless Module Developer Guide (PDF) ETMCFG included

Online help topics

Added/changed Description of change
Displaying SIM timelines New topic.
SIM Actions > Control Panel Added SIM Timeline button.
POST mtsmsapi (MT SMS) Updated to include 16-bit Unicode messages.
POST mtsmsapi (MO SMS) Updated to include 16-bit Unicode messages.
Glossary Added MAP, MCC and MNC.

Resources

Added/changed Description of change
8297 SMS API Developer Guide (PDF) Updated POST mtsmsapi (MT SMS) and POST mtsmsapi (MO SMS) to include 16-bit Unicode messages.
Added/changed Description of change
Understanding multi-IMSI functionality New topic.
Understanding roaming New topic.
Understanding localisation New topic.

SIM Actions > Control Panel

Updated description for the Cancel Location button in Infinity Classic.
Glossary Added Backhaul, PLMN and RADIUS.

Resources

Added/changed Description of change

8647-ES6xxx-Datasheet (PDF)

Updated to include the ES6x5x. Includes a title change from ES66xx to ES6xxx, so note the URL is different.

Online help topics

Added/changed Description of change
SIM Actions Updated MSISDN and IP Address fields.
Account Reports page Added list of Reports.
Time synchronisation services – NTP vs NITZ New topic.
How to connect a Nordic nRF9160 modem to a cellular network using an Eseye SIM New topic.
eUICC overview Minor changes.