Troubleshooting SIM cards

Complete the following steps to eliminate common problems:

1. Ensure that the device is powered on.
2. Ensure that the SIM card is inserted correctly, making sure that the gold plate is in contact with the reader.

   For device setup guidance, see Device configuration best practices.
3. Ensure that antennas are attached to the device.
4. Ensure that there is network coverage in the area where the device exists.
5. Leave the device on for 20 minutes.
6. Turn the device off for 10 seconds.
7. Power on the device.

If these steps do not resolve the issue, contact Eseye Support.