> For the complete documentation index, see [llms.txt](https://docs.eseye.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eseye.com/hera604/diagnostics-and-maintenance/restart-and-reset.md).

# Restart and reset

Restart safely, restore factory defaults, and use the physical reset button.

#### Reboot

Open **Diagnostics & Maintenance > Restart > Reboot** and select **Reboot** to restart the router without intentionally erasing its saved configuration.

<figure><img src="https://333373795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBMckwRPzYNvOiZyh1fl3%2Fuploads%2FgNGTZOB0SW6QwRTM4tr7%2FScreenshot%202026-08-14%20at%2016.59.59.png?alt=media&amp;token=a17cc536-4a25-4402-b432-b15bc9a9349c" alt=""><figcaption></figcaption></figure>

Confirm the action in the displayed dialog. The router and its network services will be unavailable while it restarts. After reconnecting, check **System Status > Router** to confirm the new uptime and verify WAN connectivity.

#### Factory reset

Open **Diagnostics & Maintenance > Restart > Factory reset** and select **Reset** to return the router to its factory configuration.

<figure><img src="https://333373795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBMckwRPzYNvOiZyh1fl3%2Fuploads%2FUL49hq0w4qGIKieWMwac%2FScreenshot%202026-08-14%20at%2017.00.03.png?alt=media&amp;token=a6c626b4-9b05-41db-949e-97627356ec58" alt=""><figcaption></figcaption></figure>

> **Warning:** A factory reset removes the operational configuration and may make the router unreachable at its previous address. Download a backup first and use factory reset only when the router must be rebuilt or Eseye Support instructs you to do so.

Before confirming a factory reset, ensure that you have:

* An approved configuration backup.
* The initial access details and expected default LAN address.
* The mobile, WAN, wireless, routing, firewall, and hosted-application settings needed to rebuild the router.
* On-site or direct local access.
* An approved outage window.


---

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