> For the complete documentation index, see [llms.txt](https://docs.eseye.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eseye.com/infinity/account-and-support/migrating-your-account-from-infinity-classic-to-infinity.md).

# Migrating your account from Infinity Classic to Infinity

Sign in to the new Infinity portal for the first time, create your password and set up multi-factor authentication (MFA) on your own account.

{% hint style="warning" %}
Your username is the same in Infinity Classic and Infinity, but your passwords are separate. Your Infinity Classic password doesn't change. The password you create in this process is for Infinity only.
{% endhint %}

The first time you sign in to the Infinity portal, you create a new password and then set up multi-factor authentication (MFA) on your account. You can't continue into Infinity until MFA is set up.

You need:

* Your existing **Infinity Classic** username. Infinity Classic was previously known as SIAM.
* Access to the email address registered to your account, to receive a verification code.
* An authenticator app on your phone, for example:
  * [**Google Authenticator**](https://support.google.com/accounts/answer/1066447)
  * [**Authy**](https://www.authy.com/download/)
  * [**LastPass Authenticator**](https://www.lastpass.com/products/authenticator)

### Video tutorial

{% embed url="<https://eseye.wistia.com/s/l2wy5z9ok3wd2ir>" %}

### Step 1: Reset password

1. Go to [Infinity](https://infinity.anynetiot.com/).
2. Enter your Infinity Classic username, then select **Login**.<br>

   <div align="left"><figure><img src="https://3553167287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXGhN6gzyULR0TDJArp4a%2Fuploads%2F8uPtGcRF7DgJTACuoXOJ%2Finfinity-mfa-01-login-username.png?alt=media&amp;token=d387e9d4-70e2-4cde-920a-7b00bea06fca" alt=""><figcaption></figcaption></figure></div>
3. You don't have an Infinity password yet, so select **Forgotten password?**.<br>
4. In the **Reset Password** screen, re-enter your username, then select **Send Code**.

   > Infinity sends an email with the subject **Reset your password** from **<no_reply@anynetiot.com>** to your registered email address. The email contains a six-digit verification code.

<div align="left"><figure><img src="https://3553167287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXGhN6gzyULR0TDJArp4a%2Fuploads%2FxAl9HvqDJgYQIuElM9IF%2Finfinity-mfa-03-send-code.png?alt=media&amp;token=e79d51d3-f927-42bc-ae81-b31e72cce528" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
If the email doesn't arrive within a few minutes, check your junk or spam folder.
{% endhint %}

### Step 2: Create your Infinity password

{% hint style="warning" %}
Passwords must be at least eight characters long and include a mix of upper and lower case letters, numbers and special characters.
{% endhint %}

1. In the **Reset Password** screen, enter the six-digit code from the email.
2. Enter your new password in **New Password**, then enter it again in **Confirm Password**. To check what you've typed, select the eye icon at the end of the field.

   > <img src="https://3553167287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXGhN6gzyULR0TDJArp4a%2Fuploads%2Fy6t61boqYssOazezZxBC%2Finfinity-mfa-04-new-password.png?alt=media&amp;token=36ac9efc-1e04-4e1d-8734-e7bb7b1f1a2a" alt="" data-size="original">
3. Select **Update**.
4. The **Password Changed** screen appears. Select **Login**.

   > <img src="https://3553167287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXGhN6gzyULR0TDJArp4a%2Fuploads%2FA003RYfC6wFm9qRBtORA%2Finfinity-mfa-05-password-changed.png?alt=media&amp;token=919b055d-f2a6-465e-9825-69c4bbf8d442" alt="" data-size="original">

### Step 3: Set up multi-factor authentication

1. Enter your username, then select **Login**.
2. Enter the new password you just created, then select **Login**.
3. The **Two Factor Authentication** screen appears. Open the authenticator app on your phone and scan the QR code.

   > <img src="https://3553167287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXGhN6gzyULR0TDJArp4a%2Fuploads%2FpKGcJwFtsvOaLBo0ZWjj%2Finfinity-mfa-06-scan-qr-code.png?alt=media&amp;token=3d44c5e1-4f74-4ffe-8369-18a2ef41b86b" alt="" data-size="original">

   If you can't scan the QR code, select **Can't scan the code?** to set up your authenticator app manually.
4. Enter the six-digit code shown in your authenticator app, then select **Confirm**.

   Enter the code before it expires in the app. If it expires, enter the new code the app displays.

Infinity checks your details and signs you in. This can take a few moments. When it finishes, the [Infinity Dashboard](/infinity/reports-and-analytics/how-to-display-the-infinity-dashboard.md) appears.

### Signing in after setup

Each time you sign in to Infinity:

1. Go to [Infinity](https://infinity.anynetiot.com/).
2. Enter your username and Infinity password.
3. Enter the six-digit code from your authenticator app.

{% hint style="info" %}
If you lose access to your authenticator app, for example because you change phone, contact [Eseye Support](/infinity/account-and-support/how-to-manage-infinity-support-tickets.md).
{% endhint %}


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