About Infinity alert profiles

Alert profiles are customisable threshold rules applied to a SIM for monitoring. When a SIM breaches a threshold, the alerting system triggers alerts, notifications, and actions such as changing the SIM status.

To access the Infinity alert profile:

1. On the left menu, select Connect & Manage.

   
2. Select Alerts to view the alerts list.
3. Select the Manage tab to view the Alert Profiles list.

Viewing Infinity alert profiles

Alert profiles contain the following information:

Field	Description
Alert Profile	A set of conditions and rules that monitor SIM usage, activity, and security. You can receive notifications when thresholds or events occur, such as exceeding data or voice-call limits, or detecting a SIM swap.
Default	Indicates this profile is the default for all SIMs in the current portfolio.
Active Devices	Indicates active devices use the specified alert profile.
Actions	You can update or delete the alert profile.

Creating alert profiles

Alert profiles contain the following thresholds:

Alert type	Description
Finance Alerts	Monitors cost limit thresholds.
Data Alerts	Monitors data consumption thresholds in Bytes, KB, MB, GB, or a percentage of monthly consumption.
Messaging Alerts	Monitors the number of SMS messages the SIM can send or receive (MO or MT).
Call Alerts	Monitors maximum voice-call usage in a month, measured in seconds, minutes, or hours.
IMEI Alert	Detects IMEI changes, which indicate the SIM has moved to another device.

To create an alert profile:

1. On the Manage tab, select Add to view the New Alert Profile form.

   
2. In Name, enter a profile name.

   If one or more alert profiles already exist, the Default profile checkbox appears alongside the Name. If only one alert profile exists, it is automatically assigned as the default.
3. If required, select Default profile to assign this profile to all SIMs in the current portfolio.
4. Alongside an Alert Type, select Add alert to create a threshold.
5. Set Action required to one of the following options:

   • Alert displays an alert in the alerts list when a threshold is breached. It sends an email if you subscribe to notifications.

     For more information, see Viewing alerts and Managing your Infinity user profile.
   • Suspend temporarily suspends the SIM until the current billing cycle ends. It sends an email if you subscribe to notifications. The SIM remains on the network, but you cannot use it.

   At the next billing cycle, the SIM is unsuspended and becomes active for use.

   For more information, see [Understanding the SIM lifecycle](/spaces/XGhN6gzyULR0TDJArp4a/pages/H5Y1wrM7xOf9zeUBwC2q).

6. Set the relevant threshold parameters:

   You can set up to 3 alert levels for all the thresholds, except IMEI alert (which has only 1 alert level). Ensure that each added alert threshold exceeds the value of previously set thresholds.

   Alert type	Parameters
   Finance Alerts	Cost limit threshold per month: Enter the amount that triggers an alert when monthly spending reaches or exceeds that value.
   Data Alerts	Data usage limit per month: Enter the KB, MB, GB, or percentage that triggers an alert when monthly data usage reaches or exceeds that value.
   Message Alerts	SMS usage per month: Enter the number of messages that triggers an alert when monthly SMS usage reaches or exceeds that value.
   Call Alerts	Voice call usage per month: Enter the seconds, minutes, or hours that trigger an alert when monthly voice-call usage reaches or exceeds that value.
   IMEI Alert	Add a threshold that triggers an alert when the SIM moves to another device and its IMEI changes.

7. Repeat this process to add further thresholds.
8. Select Save to commit your changes.

   The alert profile appears in the Alert Profiles list.

Assigning an alert profile

To assign an alert profile to a SIM:

1. On the left menu, select Connect & Manage > SIM and Device Search.
2. In the Search results table, select the checkboxes alongside the relevant SIM details rows.
3. At the top right, select Actions > SIM Actions > SIM Settings.
4. In the SIMs' Settings dialog, select an option from the Alert Profile drop-down list.

   
5. Select Update to assign the alert profile to the selected SIMs.

Updating alert profiles

To update existing alert profiles:

1. Select alongside an alert profile.
2. Make your changes.
3. If required, select alongside an alert level.
4. Select Save to commit your changes.

   The updated alert profile appears in the Alert Profiles list.

Deleting alert profiles

To delete existing alert profiles:

• Select alongside an alert profile.

You cannot delete the default alert profile, or alert profiles that are linked to active devices.