About Infinity alerts

Alerts display the SIMs where the usage has exceeded alert thresholds. These are generated by the alerting system and used to initiate orchestrations.

You can view alerts and filter alerts.

Alerts can trigger notifications. You must subscribe to receive them. For more information, see Managing your Infinity user profile.

To access the Infinity alerts:

1. On the left menu, select Connect & Manage.

1. Select Alerts to view the alerts list.

   

Viewing alerts

The Alerts list contains the following fields:

Field	Description
Date	The date and time of the change, formatted as dd/mm/yyyy hh:mm:ss.
Type	Displays Finance, Data, Messaging, IMEI, or Calls alerts. For more information, see Creating alert profiles.
ICCID	Displays the alerts triggered for a specific ICCID.
Subject	A short summary about the change made to the alert record, for auditing purposes.

To view Infinity alerts:

1. On the Alerts page, select View.

Filtering the displayed alerts

Use the available search filters to refine the Alerts list:

Search filter	Description	Example
Start Date	Displays alerts triggered on or after the chosen date.	21/03/2024 returns alerts generated on or after March 21, 2024.
End Date	Displays alerts triggered up to and including the chosen date.	21/03/2024 returns alerts generated on or before March 21, 2024.
Type	Displays alerts where Finance, Data, Messaging, IMEI, or Calls thresholds are breached.	IMEI returns alerts triggered because the SIM moved to another device.
ICCID	Displays alerts triggered for a specific ICCID.	89445385230249074 returns alerts associated with that ICCID.

To filter alerts:

1. On the Alerts page, select the View tab.
2. Select Start Date to filter alerts from a date.
3. Select End Date to filter alerts up to a date.
4. Select Type to filter alerts by threshold.
5. Select ICCID to filter results by SIM.
6. Select Filter to return matching results.
7. Select Reset to clear all applied filters.