About viewing packages using Infinity

To access packages using Infinity:

1. On the left menu, select Finance.
2. Select Packages to view the packages list.

Viewing all packages

The package list displays all packages associated with the portfolio assigned to the current user.

The Infinity package list displays the following fields:

Field	Description
Package ID	The unique identifier for the package.
Name	The package name contains details that distinguish the package. These include the customer name, bundled data amount, and geographies.
Status	The package status, either: Active: Approved and ready for use. Legacy: A redundant package retained for auditing past transactions. It is unavailable for use. Pending: Awaiting approval to change state. It is unavailable for use. Suspended: Available for use, but you cannot assign more SIMs to it. You can manage SIMs already assigned to the package. Unsigned: Awaiting the customer's signature and Eseye Ltd final approval. It is unavailable for use.

Filtering the displayed packages

Refine the displayed Packages list using the Status filter.

To filter the packages list by status:

1. On the Packages page, select the Status drop-down list.
2. Select the relevant status, or select All to view all packages.

   The list immediately filters.

Viewing a specific package

To view a specific package:

• On the Packages page, select a package in the package list.

  

  The package details include the following fields:

  Field	Description
  Name	The package name contains details that distinguish the package. These include the customer name, bundled data amount, and geographies.
  Package reference	The unique package identifier. Packages contain contract, pricing, and billing information for a customer.
  Company information
  Company name and address	The name and billing address of the company that signed the package contract.
  Contact	The primary billing contact's first and last name.
  Phone number	The primary billing contact's phone number, including the international dialing code.
  Email address	The primary billing contact's email address.
  Company No.	The company registration number, such as BAN, CNPJ, CAF, or VAT.
  Costs and features
  Contract length	The initial service contract length. It starts when an associated SIM is activated.
  SIM purchase charge	The cost of purchasing SIMs, in the portfolio currency. For more information, see SIM purchase price.
  Monthly charge per SIM	The recurring monthly charge for each SIM, in the portfolio currency. For more information, see About prepay monthly billing charges.
  Activation charge	The cost of activating a SIM on this package, in the portfolio currency. For more information, see About activation charges.
  Networking	The networking type in use, either: NAT: Network address translation. VPN: Virtual private network. Fixed IP: Fixed IP address.
  Pooled	Indicates whether the SIMs in this package are pooled. For more information, see Understanding pooling.
  Package items
  Countries	Countries are assigned to a zone. Each zone has a tariff for enabled services. When a SIM registers on a network, services are billed at the zone's rates.
  Name	The package item name contains details about the service.
  Package item number	The unique package item identifier. Package items define the transmission type, in-bundle and out-of-bundle charges, and geographic region.
  Bundled	The in-bundle amount per SIM. It is measured as bytes, SMS units, or seconds. For a bundle amount of 60, the value is either: 60 bytes for data. 60 units for SMS. 60 seconds for voice.
  Out of bundle	The rounding amount applied when the in-bundle amount is exceeded. Each data session rounds up to the nearest specified amount. The default is either: Data: 1024 bytes. SMS: 1 unit. Voice: 60 seconds.

Viewing SIMs associated with a package

To view SIMs associated with a package:

1. On the Packages page, select the package in the packages list.
2. At the top right, select Actions > View SIMs.

   The SIM and Device Search page appears, displaying a list of associated SIMs for the selected package.

Changing the package status

If you have the relevant permissions, you can use Infinity to change a package status. For information about the package statuses, see Viewing all packages.

You cannot change the package status if the current status is Legacy, Suspended, or Unsigned.

If you require help to change a package status, contact Support.

To change the package status:

1. On the Packages page, select the package that requires a status change.
2. At the top right, select Actions > Change Status.

   You will only see a list of available statuses that you have permission to use.
3. In the Status change dialog, select the new status.

   Changing a package status may affect your ability to activate SIMs associated with that package.
4. Select Confirm to initiate the change.