How to place an order using Infinity

To access orders in Infinity:

• On the left menu, select Order Management to display the Orders List.

Order statuses

Infinity creates an order when a customer places an order. Sales Admin can also create an order in Lynx for a PO or other request.

The following table describes the order statuses:

Status	Description
Ordered	An order has been created in Infinity.
Processing	The order is being processed. For more information, see Creating an order.
Shipped	The Logistics team has shipped the hardware items for the order.
Returned by Carrier	The shipping carrier returned the package to the sender, merchant, or warehouse.
Delivered	The order is delivered to the customer who had placed the order.
Cancelled	The order is invalid.
Return Raised	A return process starts after product delivery for a faulty or defective product.
Return Received	The seller, merchant, or warehouse has received the returned product.
Return Completed	The return has been processed.
Return Rejected	The seller or merchant declined the return request for one or more reasons: The product does not meet return criteria. The return window has expired. The product is non-refundable. The customer tampered with or used the product improperly.

Viewing orders

To view orders:

1. On the left menu, select Order Management.
2. Select Order history to view the Orders List.

Use the search filters to view orders that match specified criteria.

Filtering orders

The search filters provide different ways to filter the list of orders and only show results which match the criteria defined in any of the applied search filters.

To search for the order that matches the specified criteria:

1. Enter values for any of the Search filters.

   The Search filters list contains the following fields:

   Field	Description
   Order ID	Enter the order ID.
   Status	Select a status from the drop-down list.

2. Select Filter to display the search results matching the specified search filter attributes.
3. Select the Order ID to view the Summary and Order details pages.

   

   Select Back to History to return to the Orders List.
4. Select Reset to clear the search filter values.

Viewing the search results table

Viewing more results

Some pages return results in a continuous list. At the end of the list, select View More to see more items.

The Search results list contains the following fields:

Field	Description
Order ID	The unique order identifier. An order defines the purchase request, attributes such as billing and shipping addresses, and order items.
Dispatch Date	The date and time when the order was dispatched.
Order Date	The date and time when the order was made.
Status	The order status, either: All: Any status. Ordered: Order placed. Processing: Order is being processed. Shipped: Order shipped. Returned by Carrier: Carrier return. Delivered: Delivered to the customer. Cancelled: Order is invalid. Return Raised: Return requested. Return Received: Returned item received. Return Completed: Return processed. Return Rejected: Return rejected. For more information, see Creating an order.
Tracking ID	The order tracking reference.

To sort the search results view by column name:

• Select a column name to sort the results in ascending (a-z; 1-9) or descending (z-a; 9-1) order.

Creating an order

You can create an order for configured equipment, new hardware, SIMs, or replacement SIMs.

Orders for SIMs or SIM-enabled hardware, such as a Hera router, must specify a package.

To create an order in Infinity:

1. On the left menu, select Order Management.
2. Select New order to view the available products.

   
3. Under the relevant tab, select More Details to access the purchasing page.
4. Select the SIM, Router, or Accessories tab.

Enter the required attributes:

Attribute	Description
SIM
Package	The short unique label with no spaces. Select the package to associate with the SIM.
Pre-activated	Determines whether SIMs are active after delivery: Yes: Activate SIMs after delivery. No: Activate SIMs using Infinity or the API.
Substitution allowed	Determines whether an alternative is offered when an item is unavailable: Yes: Receive a similar available item. No: Wait until the item is available.
Quantity	Number of units charged. Use the scroll bar to select the quantity. The minimum is 25.
Router
Configuration	The unique product configuration identifier. Select a configuration to apply it to the router.
Quantity	Number of units charged. Use the scroll bar to select the quantity. The minimum is one.
Accessories
Quantity	Number of units charged. Use the scroll bar to select the quantity. The minimum is one.

1. Select Add to cart to add the selected item to the cart.

   
2. To purchase more items, select Continue shopping to return to the Orders List page.

   The newly added item appears in the Orders List on the Orders History page. Infinity assigns a unique order ID. For more information, see Viewing orders.
3. Select the cart to display the Summary page.

   
4. Select Checkout, and provide payment details to complete the purchase.

Adding items to an order

To add items to an existing order in Infinity:

1. From the list of items, select More Details to access the purchasing page.
2. Select Add to Cart to add the selected item to the cart.

   

   Repeat this procedure to add another item to the cart. For more information, see Creating an order.

Updating orders

You can amend the order for an item to:

• Modify the shipping and delivery address.
• Modify the preferred delivery date.

To update an order in Infinity:

1. From the list of items, select More Details to access the purchasing page.
2. Select the order details icon to display the Order Details page.

   
3. Alongside the delivery address, select the edit icon.

   

   Select Add Address to display the Create New Address dialog.

   In the Create New Address or Edit Address dialog, enter or change the address attributes:

   

   Create New Address or Edit Address fields

   Field	Description
   First Name	The user's given name.
   Last Name	The user's surname.
   Company Name	The company that is located at this portfolio address.
   Address Line 1	The street address (including the building number and street name) or the P.O. Box.
   Address Line 2	The apartment or suite number, building name, or floor.
   Town/City	The town or city where the portfolio address is located.
   Country/State	The county, state, or province where the portfolio address is located.
   Country Code	The ISO 3166-1 alpha-2 standard identifier, representing countries, dependent territories, and special areas of geographical interest.
   Postal Code	A short alphanumeric string that identifies a mail delivery area.
   Mobile Number	The user's full mobile phone number, including the country code, without leading zeros or spaces.
   Landline Number	The user's full fixed line phone number, including the country code, without leading zeros or spaces.
   Country Code	The country code for the portfolio address.
   Email Address	A valid business email address, where the user receives emails.

4. Select Save to apply the changes.
5. To modify the shipping method, select one of the following:

   • other — Alternative or specialised shipping methods, such as freight or bulk shipping.
   • local — Deliveries within a region or city.
   • courier — Deliveries through a professional courier company, such as DHL or FedEx.
6. To modify purchase details, enter values for the following fields:

   Field	Description
   Order Reference	A customer-supplied reference.
   Preferred delivery date	The date by which the customer is expected to receive the order.

7. Select Continue Shopping to return to the purchasing page.

Deleting orders

To delete an order in Infinity:

1. From the list of items, select More Details to access the purchasing page.
2. Select the cart icon to display the Summary page.

   
3. Select Clear basket to remove the item from the shopping cart.