> For the complete documentation index, see [llms.txt](https://docs.eseye.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eseye.com/infinity/portfolio-and-billing/how-to-place-an-order-using-infinity.md).
# How to place an order using Infinity
To access orders in Infinity:
* On the left menu, select **Order Management** to display the **Orders List**.
### Order statuses
Infinity creates an order when a customer places an order. Sales Admin can also create an order in Lynx for a PO or other request.
The following table describes the order statuses:
| Status | Description |
| ------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Ordered | An order has been created in Infinity. |
| Processing | The order is being processed. For more information, see [Creating an order](#creating-an-order). |
| Shipped | The Logistics team has shipped the hardware items for the order. |
| Returned by Carrier | The shipping carrier returned the package to the sender, merchant, or warehouse. |
| Delivered | The order is delivered to the customer who had placed the order. |
| Cancelled | The order is invalid. |
| Return Raised | A return process starts after product delivery for a faulty or defective product. |
| Return Received | The seller, merchant, or warehouse has received the returned product. |
| Return Completed | The return has been processed. |
| Return Rejected | The seller or merchant declined the return request for one or more reasons:
- The product does not meet return criteria.
- The return window has expired.
- The product is non-refundable.
- The customer tampered with or used the product improperly.
|
## Viewing orders
To view orders:
1. On the left menu, select **Order Management**.
2. Select **Order history** to view the **Orders List**.
{% hint style="info" %}
Use the [search filters](#filtering-orders) to view orders that match specified criteria.
{% endhint %}
### Filtering orders
The search filters provide different ways to filter the list of orders and only show results which match the criteria defined in **any** of the applied search filters.
To search for the order that matches the specified criteria:
1. Enter values for any of the **Search filters**.
The **Search filters** list contains the following fields:
| Field | Description |
| -------- | ---------------------------------------- |
| Order ID | Enter the order ID. |
| Status | Select a status from the drop-down list. |
2. Select **Filter** to display the search results matching the specified [search filter attributes](#filtering-orders).
3. Select the **Order ID** to view the **Summary** and **Order details** pages.
Select **Back to History** to return to the **Orders List**.
4. Select **Reset** to clear the search filter values.
### Viewing the search results table
#### Viewing more results
Some pages return results in a continuous list. At the end of the list, select **View More** to see more items.
The **Search results** list contains the following fields:
| Field | Description |
| ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Order ID | The unique order identifier. An order defines the purchase request, attributes such as billing and shipping addresses, and order items. |
| Dispatch Date | The date and time when the order was dispatched. |
| Order Date | The date and time when the order was made. |
| Status | The order status, either:
- All: Any status.
- Ordered: Order placed.
- Processing: Order is being processed.
- Shipped: Order shipped.
- Returned by Carrier: Carrier return.
- Delivered: Delivered to the customer.
- Cancelled: Order is invalid.
- Return Raised: Return requested.
- Return Received: Returned item received.
- Return Completed: Return processed.
- Return Rejected: Return rejected.
For more information, see Creating an order.
|
| Tracking ID | The order tracking reference. |
To sort the search results view by column name:
* Select a column name to sort the results in ascending (`a-z`; `1-9`) or descending (`z-a`; `9-1`) order.
## Creating an order
You can create an order for configured equipment, new hardware, SIMs, or replacement SIMs.
{% hint style="info" %}
Orders for SIMs or SIM-enabled hardware, such as a Hera router, must specify a package.
{% endhint %}
To create an order in Infinity:
1. On the left menu, select **Order Management**.
2. Select **New order** to view the available products.
3. Under the relevant tab, select **More Details** to access the purchasing page.
4. Select the **SIM**, **Router**, or **Accessories** tab.
Enter the required attributes:
| Attribute | Description |
| -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **SIM** | |
| Package | The short unique label with no spaces. Select the package to associate with the SIM. |
| Pre-activated | Determines whether SIMs are active after delivery:
- Yes: Activate SIMs after delivery.
- No: Activate SIMs using Infinity or the API.
|
| Substitution allowed | Determines whether an alternative is offered when an item is unavailable:
- Yes: Receive a similar available item.
- No: Wait until the item is available.
|
| Quantity | Number of units charged. Use the scroll bar to select the quantity. The minimum is 25. |
| **Router** | |
| Configuration | The unique product configuration identifier. Select a configuration to apply it to the router. |
| Quantity | Number of units charged. Use the scroll bar to select the quantity. The minimum is one. |
| **Accessories** | |
| Quantity | Number of units charged. Use the scroll bar to select the quantity. The minimum is one. |
5. Select **Add to cart** to add the selected item to the cart.
6. To purchase more items, select **Continue shopping** to return to the **Orders List** page.
The newly added item appears in the **Orders List** on the **Orders History** page. Infinity assigns a unique order ID. For more information, see [Viewing orders](#viewing-orders).
7. Select the cart to display the **Summary** page.
8. Select **Checkout**, and provide payment details to complete the purchase.
### Adding items to an order
To add items to an existing order in Infinity:
1. From the list of items, select **More Details** to access the purchasing page.
2. Select **Add to Cart** to add the selected item to the cart.
Repeat this procedure to add another item to the cart. For more information, see [Creating an order](#creating-an-order).
## Updating orders
You can amend the order for an item to:
* Modify the shipping and delivery address.
* Modify the preferred delivery date.
To update an order in Infinity:
1. From the list of items, select **More Details** to access the purchasing page.
2. Select the order details icon to display the **Order Details** page.
3. Alongside the delivery address, select the edit icon.
Select **Add Address** to display the **Create New Address** dialog.
In the **Create New Address** or **Edit Address** dialog, enter or change the address attributes:
#### Create New Address or Edit Address fields
| Field | Description |
| --------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| First Name | The user's given name. |
| Last Name | The user's surname. |
| Company Name | The company that is located at this portfolio address. |
| Address Line 1 | The street address (including the building number and street name) or the P.O. Box. |
| Address Line 2 | The apartment or suite number, building name, or floor. |
| Town/City | The town or city where the portfolio address is located. |
| Country/State | The county, state, or province where the portfolio address is located. |
| Country Code | The ISO 3166-1 alpha-2 standard identifier, representing countries, dependent territories, and special areas of geographical interest. |
| Postal Code | A short alphanumeric string that identifies a mail delivery area. |
| Mobile Number | The user's full mobile phone number, including the country code, without leading zeros or spaces. |
| Landline Number | The user's full fixed line phone number, including the country code, without leading zeros or spaces. |
| Country Code | The country code for the portfolio address. |
| Email Address | A valid business email address, where the user receives emails. |
4. Select **Save** to apply the changes.
5. To modify the shipping method, select one of the following:
* **other** — Alternative or specialised shipping methods, such as freight or bulk shipping.
* **local** — Deliveries within a region or city.
* **courier** — Deliveries through a professional courier company, such as DHL or FedEx.
6. To modify purchase details, enter values for the following fields:
| Field | Description |
| ----------------------- | ---------------------------------------------------------------- |
| Order Reference | A customer-supplied reference. |
| Preferred delivery date | The date by which the customer is expected to receive the order. |
7. Select **Continue Shopping** to return to the purchasing page.
## Deleting orders
To delete an order in Infinity:
1. From the list of items, select **More Details** to access the purchasing page.
2. Select the cart icon to display the **Summary** page.
3. Select **Clear basket** to remove the item from the shopping cart.
---
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