How to change SIM states

These transitions typically happen based on user actions, billing issues, or administrative decisions within the Infinity portal. For more information, see Understanding the SIM lifecycle.

To access SIM States using SIM and Device Search:

1. On the left menu, select Connect & Manage.
2. Select SIM and Device Search to view the Search results list.

   The SIM and Device Search page appears.

   

Changing SIM states

To change the state of a single SIM:

1. On the SIM and Device Search page, in the Search results list, select the checkbox alongside the specific SIM that requires a state change.
2. At the top right, select Actions > SIM State Change to display a list of states.

   The available states depend on the current SIM state. For more information, see Understanding the SIM lifecycle.
3. Select the new state. For example:

   

   If the SIM state changes successfully, a green notification appears: "The state has been updated". The SIM appears in the list with the updated state.

   If processing is not instant, the SIM status is listed as InProgress.

   If you encounter errors, contact Support.

Activating a SIM on a different package

You can activate a SIM on a different package to its current associated package. You can only change package if the SIM is in an Available state.

Activating a SIM on a different package means that the usage costs change according to the agreements defined on that package.

To activate a SIM on a different package:

1. Change SIM state to Active.

   For more information, see Changing SIM states.

   The Activate SIM dialog appears.
2. Select the specific package, then select Activate.

   

   The SIM updates with an Active state and new package.

   • If the SIM state changes successfully, a green notification appears: "The state has been updated". The SIM appears in the list with the updated state and package.
   • If processing is not instant, the SIM status is listed as InProgress.

   If you encounter errors, contact Support.

Activating multiple SIMs

To activate multiple SIMs on their associated packages:

You can activate multiple SIMs on their respective packages, provided the SIMs are in the Available state.

1. On the SIM and Device Search page, in the Search results list, select the checkboxes alongside the preferred SIMs that require activation.

   
2. At the top right, select Actions > Activate.
3. Select OK to activate the selected SIMs.

   

   • If the SIM state changes successfully, a green notification appears: "The states have been updated". The SIMs appears in the Search results list with their respective updated states.
   • If processing is not instant, the SIM statuses are listed as InProgress.
   • If you encounter errors, contact Support.