> For the complete documentation index, see [llms.txt](https://docs.eseye.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eseye.com/infinity/sim-estate-management/how-to-change-sim-states.md).

# How to change SIM states

These transitions typically happen based on user actions, billing issues, or administrative decisions within the Infinity portal. For more information, see [Understanding the SIM lifecycle](/infinity/sim-estate-management/how-to-change-sim-states.md).

To access SIM States using SIM and Device Search:

1. On the left menu, select **Connect & Manage**.
2. Select **SIM and Device Search** to view the **Search results list**.

   The **SIM and Device Search** page appears.

   ![](https://3553167287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXGhN6gzyULR0TDJArp4a%2Fuploads%2Fqs1TebBVOjn0rCJcGJam%2FInfinity_SIMandDeviceSearch1.png?alt=media)

## Changing SIM states

To change the state of a single SIM:

1. On the **SIM and Device Search** page, in the **Search results list**, select the checkbox alongside the specific SIM that requires a state change.
2. At the top right, select **Actions** > **SIM State Change** to display a list of states.

   The available states depend on the current SIM state. For more information, see [Understanding the SIM lifecycle](/infinity/sim-estate-management/how-to-change-sim-states.md).
3. Select the new state. For example:

   ![](https://3553167287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXGhN6gzyULR0TDJArp4a%2Fuploads%2FRm8hU9DZMHhPWvBwGuKt%2FInfinity_ActionsSIMStateChange.png?alt=media)

   If the SIM state changes successfully, a green notification appears: "The state has been updated". The SIM appears in the list with the updated state.

   If processing is not instant, the SIM status is listed as **InProgress**.

   If you encounter errors, [contact Support](mailto:support@eseye.com).

## Activating a SIM on a different package

You can activate a SIM on a different package to its current associated package. You can only change package if the SIM is in an Available state.

{% hint style="warning" %}
Activating a SIM on a different package means that the usage costs change according to the agreements defined on that package.
{% endhint %}

To activate a SIM on a different package:

1. Change SIM state to Active.

   For more information, see [Changing SIM states](#changing-sim-states).

   The **Activate SIM** dialog appears.
2. Select the specific package, then select **Activate**.

   ![](https://3553167287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXGhN6gzyULR0TDJArp4a%2Fuploads%2FQ4x2mOdw2TSdZ178H0Kb%2FInfinity_SIMPackage.png?alt=media)

   The SIM updates with an Active state and new package.

   * If the SIM state changes successfully, a green notification appears: "The state has been updated". The SIM appears in the list with the updated state and package.
   * If processing is not instant, the SIM status is listed as **InProgress**.

   If you encounter errors, [contact Support](mailto:support@eseye.com).

## Activating multiple SIMs

To activate multiple SIMs on their associated packages:

{% hint style="info" %}
You can activate multiple SIMs on their respective packages, provided the SIMs are in the Available state.
{% endhint %}

1. On the **SIM and Device Search** page, in the **Search results list**, select the checkboxes alongside the preferred SIMs that require activation.

   ![](https://3553167287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXGhN6gzyULR0TDJArp4a%2Fuploads%2FSXqA5tQiyPNYedPeJEeJ%2FInfinity_SelectSIMs.png?alt=media)
2. At the top right, select **Actions** > **Activate**.
3. Select **OK** to activate the selected SIMs.

   ![](https://3553167287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXGhN6gzyULR0TDJArp4a%2Fuploads%2F7c11Hv7V5GlthqTU2MTq%2FInfinity_Multi-SIM-changestate.png?alt=media)

   * If the SIM state changes successfully, a green notification appears: "The states have been updated". The SIMs appears in the Search results list with their respective updated states.
   * If processing is not instant, the SIM statuses are listed as **InProgress**.
   * If you encounter errors, [contact Support](mailto:support@eseye.com).


---

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