How to find SIMs and devices
Use the SIMs and Devices page to:
Find and display information about SIMs, IoT devices, packages, packages associated with SIMs and portfolios.
Save searches for future use, and save the results as CO and GR.
To access the Infinity SIMs and Devices:
On the left menu, select Connect & Manage.
Select SIM and Device Search to view the list of SIMs and devices.
Viewing SIMs and Devices
The Search results list contain the following fields:
Device columns
Device Model
A string that displays the name of the device to uniquely identify the device containing the SIM.
Device Status
Whether or not the SIM is linked to a device:
Linked – the SIM has an IMEI assigned.
Unlinked – the SIM does not have an IMEI assigned.
IMEI
International Mobile Equipment Identity. The unique 15-digit International Mobile Equipment Identity serial number that identifies the device on the cellular network.
Manufacturer
The device manufacturer name.
Modem
The modem manufacturer name.
SIM columns
Group
The identifying name given to the selected SIMs with user-defined fields. For more information, see Finding your SIMs and devices.
ICCID
The unique Integrated Circuit Card Identifier for the SIM or eUICC SIM profile.
IMSI
International Mobile Subscriber Identity number. Identifies a cellular network subscriber. The network operator that provided the IMSI uses it to authenticate a SIM (and the IoT device containing the SIM) on the network.
Contains between 15 and 16 numeric digits.
Last Connected
The date (by default is UTC) that the device last successfully connected to the network.
MCC
Mobile Country Code. A 3 digit unique identifier for a country. The MCC is also the first part of the IMSI.
MSISDN
The Mobile Station International Subscriber Directory Number (MSISDN) is a unique identifier for a mobile phone number in telecommunications. It includes the country code, mobile network code and subscriber number, allowing for routing of calls and messages to the correct device. The MSISDN contains between 8 and 18 numeric digits and can include the '+' country code identifier, for example: +441234567890.
IP Address
One or more IPv4 addresses associated with the IMSI.
SIM ID
Unique identifier for the SIM.
SIM Name
isThe friendly name for the SIM.
SIM Status
The current SIM state:
Available
Active
Suspended
Terminated
For more information, see Understanding the SIM lifecycle.
Package columns
Contract Expiry
that evThe end date of the current contract.
Package ID
The unique identifier for the package.
Package Name
The package name that contains an unique package ID and a brief description of the package..
Package Status
The package status, either:
Active – approved and ready for use.
Legacy – a redundant package that is required for auditing purposes on past transactions, but is not available for use.
Pending – awaiting approval to change into another state. Not available for use.
Suspended – available for use but you cannot continue to assign SIMs to it. However, you can manage the lifecycle of the SIMs that already exist within this package.
Unsigned – awaiting the customer's signature and Eseye Ltd final approval. Not available for use.
Portfolio columns
Portfolio ID
A 32 character unique identifier for the portfolio.
Portfolio Name
The portfolio name associated with the package that contains the SIM.
Filtering the displayed SIM details list
The Search results list displays the search results of the search performed using the search filters. Scroll down to display more results. You can filter SIMs and devices using both quick filters and search filters.
The number of results displayed depends on the screen size.
To sort the search results view by column name:
Select a column name to sort the results in ascending (a-z; 1-9) or descending (z-a; 9-1) order.
Applying quick filters
QUICK FILTERS is the filter engine to facilitate searching using the default parameters such as Active Packages, Active SIMs, All Devices and This Portfolio.
To apply a quick filter:
Select a value for one of the following fields:
Under Devices, select the Device Status to use as a search filter.
Under SIMs, select the SIM Status to use as a search filter.
Under Packages, select the Package Status to use as a search filter.
Under Portfolios, select to filter packages and SIMs for:
All portfolios: Lists Home and Child portfolios.
Child portfolios: Lists the particular site/department/territory of the Home country or direct descendants of the Home portfolios.
This portfolio: Identifies the portfolio that you want to view.
Changing the value in the quick filter applies the value to the relevant field on the search filter tab. Changing the value on the search filters tab also updates the relevant quick filter.
Applying search filters
Search filters refine search results to match your preferences using selected parameters.
To find the specific package/ SIM/ device/ portfolio/ collection:
Select Connect and Manage > SIM and Device Search.
Filter by the respective:
Saved searches
Select for the filtered search results to display in the Search results list.
The Search results list displays information regarding the selected parameters in SIM details rows.
Saving active searches
The tabs in the search filters and actions pane enable you to filter the search results by device, SIM, SIM group, package, portfolio and SIM collection information.
To save the active search:
In the Search results list, select to display the Saved Searches dialog.
Under Save the current search, type an unique name for the saved search.
Select Save to display the name in the Search results list.
To load a previously saved search:
In the Search results list, select to display the Saved Searches dialog.
Under Load a previously saved search, drop-down list to select the name you had provided for a previously saved search view.
Select Load for your previous search view to display in the Search results list.
Viewing search results list
The Search results list displays the SIM details rows that match the criteria in Saving active searches. Scroll down to display more results.
Managing views for SIM details rows
The allows the following tasks based on whether you have selected one or multiple rows in the Search results list.
Viewing SIM activity information
To display SIM activity information:
In the Search results list, select the checkbox alongside the specific SIM details row.
At the top right, select Actions > SIM Info > Activity to display the SIM activity dialog.
About SIM activity attributes
Report title
Title of the report including the ICCID number and date and time of report generation.
Network events
Last MCC / MNC
The date and time of the last connection. The Value column displays the mobile country code (MCC) and mobile network code (MNC), with the network name shown in brackets.
Last LAI /CI
The date and time of the last connection. The Value column displays the last location area identifier (LAI) and cellular identifier (CI). The Action column displays a map icon () if LAI and CI data is present. Select the map icon to display the last recorded location information in map form.
Device events
Last IMEI
The ‘Date Time’ of the last IMEI connection. Value displays the last IMEI(International Mobile Equipment Identity) that the SIM connected to.
Data Events
Last User Name
The user name of the last person to use the device.
Last APN
The most recently recorded Access Point Name that the device module used to successfully open a data session.
Last IP
The most recently recorded APN IP address that the SIM used for the network connection.
Last Session Start
The start time of the last session.
Last Session Stop
The end time of the last session.
Last Session Total
The quantity of data used (in bytes, kilobytes, megabytes or gigabytes) in the last session.
This Month Total
The total amount of data used this month (in bytes, kilobytes, megabytes or gigabytes).
Messaging Events
Last MT SMS
The ‘Date Time’ of the last received SMS. The ‘MSISDN’ column displays the MSISDN of the device that sent the SMS.
Last MO SMS
The ‘Date Time’ of the last sent SMS. The ‘MSISDN’ column displays the MSISDN of the device that received the SMS.
Voice Events
Total voice this month (seconds)
The total number of seconds of voice calls used this month.
Last MT Voice Call
The data and time of the last mobile terminated voice call.
Last MO Voice Call
The data and time of the last mobile originated voice call.
Viewing SIM network settings
To display SIM network settings:
In the Search results list, select the checkbox alongside one or more displayed SIM details rows.
At the top right, select Actions > SIM Info > Network Settings to display the Network Information dialog.
About Network Information attributes
FieldAttributeDescriptionICCID
Integrated Circuit Card Identifier for SIM cards or profiles (when using an eUICC SIM). For more information, see About eUICC SIM profiles.
Contains 14 and 20 numeric digits and starts with 89 or 99.
Status
The current SIM state:
Available
Active
Suspended
Terminated
For more information, see Understanding the SIM lifecycle. If the SIM status is Available, you can change the status to Active.
Change State
Select to display the SIM Change State dialog where you can change the state of the SIM from Active to Suspended or Terminated.
If the SIM is suspended, you can update its status to either Terminate or Unsuspend.
Attribute
IMSI
International Mobile Subscriber Identity number. Identifies a cellular network subscriber. The network operator that provided the IMSI uses it to authenticate a SIM (and the IoT device containing the SIM) on the network.
Contains between 15 and 16 numeric digits.
If the SIM has multiple IMSIs, each is displayed as a new row (attribute) in this list.
MSISDN
The Mobile Station International Subscriber Directory Number (MSISDN) is a unique identifier for a mobile phone number in telecommunications. It includes the country code, mobile network code and subscriber number, allowing for routing of calls and messages to the correct device. The MSISDN contains between 8 and 18 numeric digits and can include the '+' country code identifier, for example: +441234567890.
For SIMs with About multi-IMSI accounts, one MSISDN is designated as the primary MSISDN.
For IoT devices that support receiving instructions via SMS, you must use the primary MSISDN when sending MT SMS messages from your mobile phone or when using the SMS API introduction.
IP Address
One or more IPv4 addresses associated with the IMSI.
When using About regionalised routing, this list displays multiple IP addresses for the same IMSI, where each IP address corresponds to either the:
Home data centre – the data centre at which the operator's network terminates.
Local data centre – a region-specific data centre based on proximity to devices on the operator's network.
Internet traffic is normally egressed onto the internet from the data centre connected to the operator. This means that the source IP address may change if the device is routed from a different data centre.
When Eseye use OTA messages to switch IMSIs or profiles, the IP address will change because the Eseye data centres that assign the IP addresses and use different IP address ranges for each operator. (For more information, see About multi-IMSI accounts.
Viewing SIM messaging information
To display SIM messaging information:
In the Search results list, select the checkbox alongside the specific SIM details row.
At the top right, select Actions > SIM Info > Messaging to display the SIM Messaging dialog.
Specify the below parameters when filtering the messaging information:
Start date and End date – displays the messaging information within the chosen time range.
Message type – filters messages on SMS direction: SMS MO (mobile originated), SMS MT (mobile terminated) or Select all (for both directions).
Select to list the SMS messages sent or received by the selected SIM.
Linking devices
To link IMEI with device model:
In the Search results list, select the checkbox alongside the specific SIM details row.
At the top right, select Actions > Device Settings to display the Device Settings dialog.
Type new inputs for the IMEI and choose from the Model drop-down list. For more information, see Viewing device types.
You can enter IMEI for a new device also known as Custom IMEI.
Select Save to update the values for all selected SIMs.
To reset the active search:
In the search filters pane, select Actions.
Select Reset Active Search to remove all values from the search filter parameters on every tab.
Managing search views
To save, load and modify the search result view:
In the Search results list, select to display the Search Results View dialog that displays the column names.
Perform one of the following:
To save a search view:
Under Save the current selection, either select an existing saved result view to overwrite, or type an unique name for a new custom result view.
Select Save for the specific output columns to display in the Search results view.
To load an existing search view:
Use the Load a saved set of columns list to select a previously saved result view.
By default, the interface displays all the column names for Device, SIM, Package and Portfolio.
Select Load to update the selected output columns.
To modify the current search view:
Under Output Columns, select/ clear the check boxes next to the column names you wish to display/ hide.
Select OK for the changes to reflect in the Search results list.
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