How to manage your IoT estate

We provide a comprehensive suite of tools and services designed to help you efficiently manage, monitor and organise your IoT estate, in order to make data-driven decisions and maintain peak operational efficiency. With features like real-time analytics, SIM lifecycle management, customisable alerts, and detailed billing insights, we offer everything you need to track your network usage, optimise performance, and maintain control over large-scale deployments.

Analytics

The Analytics section includes an overview of the dashboard, detailed reports, and live data streaming capabilities, which are tools that provide insights into your SIM and network usage. These features help you monitor SIM and network performance in real-time, analyse trends, and make data-driven decisions for optimal device management.

• Displaying the Infinity Dashboard
• Managing Infinity reports

Searching for SIMs

The Searching for SIMs section describes the different available search functions that make it easy to access and explore your SIMs and their related information.

• Finding your SIMs and devices
• Finding your lists and searches
• Viewing and managing details for a SIM

Managing SIMs

The Managing SIMs section explains how to remotely control and organise your SIMs, ensuring optimal network performance and security. It covers the complete SIM lifecycle, from activation to termination, enabling you to efficiently manage your IoT estate.

• Understanding the SIM lifecycle
• About changing SIM states
• Grouping SIMs

Monitoring SIMs

The Monitoring SIMs section explains how to track the performance and usage of SIMs in real-time, ensuring proper operation and detecting any issues. This enables you to address potential problems before they impact service and escalate costs.

• Viewing alerts
• About Infinity alerts
• Managing your Infinity user profile

Billing

The Billing section breaks down the invoicing process and explains how SIM usage and service costs are applied. It provides an in-depth explanation of the billing cycle and invoicing process, including information about bundles and pooling, service contracts and packages, how SIM usage and service charges are applied, and more. This ensures transparency in how we handle your billing.

• Billing overview
• Viewing an invoice
• Making a payment

Managing packages

The Managing packages section covers how to view, capture and configure the contract terms, technical details, and agreed costs for your SIMs and supporting services. Packages help you to maintain and monitor your SIMs and network connections, and their associated costs.

• About viewing packages using Infinity

Managing Portfolios

The Managing portfolios section covers how to configure your account , including setting up users, address information, transactions, orders and so on.

• About viewing the current portfolio in Infinity

Management tool

The Management tool section details how to securely access Infinity. For more information, see Management Tools.